📜 Privacy Policy – Concierge Santa Teresa
1. Introduction
At Concierge Santa Teresa, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services. By booking with us or using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal identification data: name, email address, phone number, nationality.
Booking details: travel dates, activities, transportation, and accommodation preferences.
Payment information: processed securely via Stripe or bank transfer (we do not store full credit card details).
Communication records: messages, inquiries, or feedback sent to our team.
3. How We Use Your Information
We use the information we collect for the following purposes:
To process and confirm your bookings.
To communicate important updates about your trip.
To coordinate with trusted Providers (guides, transportation companies, accommodations, etc.).
To improve our services and customer experience.
To comply with legal and regulatory requirements.
4. Sharing Your Information
We only share personal data with third parties when necessary to provide the requested services, such as with guides, transportation companies, or accommodation providers.
We do not sell, rent, or trade your information with third parties for marketing purposes.
5. Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment data is processed through secure, PCI-compliant platforms such as Stripe.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.
7. Your Rights
You have the right to:
Access, update, or correct your personal data.
Request the deletion of your personal data, unless retention is required by law.
Withdraw consent for processing where applicable.
To exercise these rights, please contact us using the details provided below.
8. International Transfers
As we work with clients and providers worldwide, your personal information may be transferred to and processed in countries outside your country of residence. In such cases, we ensure that adequate protection measures are in place.
9. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be available on our website.
10. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Concierge Santa Teresa
📍 Santa Teresa, Costa Rica
